Community Guidelines

Last updated: October 20, 2026

WhereWe is for sharing the places you love. These guidelines cover everything other people can see: public maps (their titles, descriptions, notes, photos, and links), profiles, usernames, display names, and bios. They apply whether a map is free or for sale. You agree to them, including the terms for public maps below, together with our Terms of Use, when you choose your username. If you sell maps, our Creator Terms apply too.

What’s not allowed

• Hate. Attacking or demeaning people for who they are — their race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, or illness.
• Harassment. Bullying, threats, insults aimed at someone, or urging others to target a person or a business.
• Sexual content. Nudity, sexually explicit material, or places offered for sexual services. Anything that sexualizes minors is removed at once and reported to the authorities.
• Violence. Threats, glorifying violence or cruelty, graphic images, or encouraging self-harm.
• Illegal activity. Places or tips for buying drugs, weapons, or other illegal goods, or for breaking the law, such as getting into places without permission.
• Spam and ads. Promo codes, “DM me,” contact details or links that are there to sell something, the same map posted again and again, or paid placements you don’t disclose.
• Impersonation. Pretending to be another person, creator, or brand — in your username, display name, bio, or maps.
• Other people’s private information. Private home addresses, phone numbers, email addresses, or anything that shows where a private person lives — even as a joke. That includes photos of IDs, passports, bank cards, tickets, or boarding passes.
• Misleading places. Places that don’t exist, pins put in the wrong spot on purpose, or a title or description that promises something the map doesn’t have.
• Content that isn’t yours. Photos, notes, or whole guides copied from someone else without their permission.

How public maps are checked

• Words. Every word a public map shows — its title, description, your display name, and each place’s name, city, notes, and links — passes an automatic filter for slurs, sexual terms, hate slogans, and threats when you publish and whenever you change it, whether the map is link-only, listed in search, or for sale. Words that pass are public straight away.
• If the filter finds something, the map is held: it comes down at once, or never goes up, and only you and WhereWe can see it. You get a notice saying where. Change the words and it’s back up; or a person at WhereWe looks at it and puts it back up, or keeps it down and tells you why.
• Photos. Every photo on a public map, its cover, and every profile picture are checked by an automated AI check before anyone else can see them, usually within a minute. Until then the map is public without them. A photo the check flags is never shown, and a person at WhereWe looks at it; if it breaks these guidelines, we may take the whole map down. If the check can’t run (for example, because the AI service is down), photos wait and aren’t shown.
• Links on public maps are checked with Google Web Risk. A link Google lists as malware or phishing isn’t shown.
• A person at WhereWe approves every map before it’s listed in search or put on sale. No automated check approves anything on its own.
• Bios can’t contain links or slurs; WhereWe checks this when you save your profile. A display name that poses as WhereWe or its staff, or contains a slur, isn’t shown publicly, and usernames that look like WhereWe’s or its staff’s are reserved.
• You can change your display name at any time, and your username twice in any 14 days. After a username change, links with your old username lead to your new one.

How to report

• A map, in the app: open the map, tap the ⋯ menu, and choose Report. Pick a reason and add details if you like.
• A profile, in the app: open the profile, tap the ⋯ menu, and choose Report profile. Pick a reason, such as pretending to be someone else, and add details if you like.
• On the web: every public map page has a “Report this map” link at the bottom.
• By email: to report a username or anything else, write to support@wherewe.net with a link to it.
• If someone copied your work, email us links to your original and to the copy, or send a copyright notice as our Copyright Policy describes.
• We never tell the person you reported that it was you.
• If someone is in danger, contact your local emergency services first.

What happens next

• We look at every report within 24 hours.
• If several people report the same map or profile, it’s hidden automatically until we’ve looked at it.
• When something breaks these guidelines, we act on the content first and on the account if we need to, and go further when it’s serious or happens again. In serious cases we may go straight to a ban.

1. Hide. We take down what broke the rules: we hide the map or the profile, keep the map out of search, or stop its sale. It stays down until we put it back.
2. Suspend. The account’s public profile and every public map it owns come down, and it can’t publish, list, or sell maps until we lift the suspension. Its private maps keep working.
3. Ban. The account is closed: it’s switched off and can’t sign in, and its public profile and maps come down. We also mark the iPhone it last used, through Apple’s DeviceCheck, so that a new account made on that phone is closed too.

Each time, the owner gets a notice in the app saying what happened and, where we can, why, and a notification if they allow them.

If you think we got it wrong

Email support@wherewe.net — from the email address on your account if it has one, or with your @username — with a link to what was held or hidden, and why you think it’s fine. That goes for held or hidden maps, hidden profiles, suspensions, and bans, including an account closed because of the phone it was used on. We’ll look at it again and tell you what we decided within 7 days.

Blocking

• To block someone, tap the ⋯ menu on one of their maps or on their profile and choose Block. Their maps and profile stop showing up in your Explore and search results, and they aren’t told. The block is kept by their @username and follows them if they change it.
• You can unblock someone at any time.
• Blocking can’t stop anyone from opening a public link, because public maps can be seen by anyone who has the link. If someone is harassing you, report them as well.

Terms for public maps

These terms apply to everyone who publishes a map, free or paid. You agree to them, with the rest of these guidelines and our Terms of Use, when you choose your username, and you can’t publish without that agreement. If you sell a map, the Creator Terms apply as well.

• You keep ownership of your map, its text, and its photos.
• You give WhereWe a license to show it. When you publish a map, you give WhereWe a worldwide, non-exclusive, royalty-free license to host, store, copy, and display what you publish — the map’s title, description, and cover, its places, and the notes, links, and photos you choose to include — in the app and on the web; to adapt it so it displays well (for example, resizing photos, or showing country names in the visitor’s language); to check it, as described above; and to show it on your profile and, if we approve it, in Explore and search.
• People can save its places. The license also lets anyone who can see your map save copies of its places — their names, locations, and the notes and links you included, but not your photos — into their own maps, and lets WhereWe make those copies for them.
• How long it lasts. The license lasts while the map is published. When you unpublish the map or delete your account, we take it down, but copies people have already saved stay in their maps, and the license continues for those copies.
• You have the right to publish it. What you publish is yours, or you have permission to share it — including what other members added to a shared map that you publish.
• Limits. You can publish up to 10 times in any 24 hours. Publishing a map again, for example to change its title or what it includes, counts.
• Non-exclusive means you’re free to share the same recommendations anywhere else.
• Not in our ads. We won’t use your public map in WhereWe’s own marketing, such as ads or social posts, without asking you first.

Contact us

Questions, or something we should know about? Email support@wherewe.net.